Frequently Asked Questions (FAQ)

All you need is a computer or a device with a browser that is connected to the Internet.

If the Ministry’s database is unresponsive our system will not be able to access the information. Please also check to see if your GO Secure ID and Password are up to date as this can also be the reason why you are unable to validate the health card. Please use IVR as a back up until the system is available.

**The MOHLTC’s database is available 24 hours a day, seven days a week with scheduled downtime for maintenance every second Sunday of the month between 5:00 a.m. and 8:00 a.m.

If you require assistance, the best way to reach us is to send an email to support@validatehealthcard.com. We will do our best to respond within 24 hours of your request.

Yes! Any USB HID Swipe Reader that supports three tracks will work with our service. When purchasing your card reader please ensure that the following specifications include:

USB Human Interface Device (HID) with Tracks 1, 2, and 3

When you are on the Validate Health Card page all you need to do is swipe the card and the information will appear in the proper fields. There is no need to click the field first before swiping the card.

We recommend using MagTek Mini USB Swipe Reader with our service. This product can be purchased at:

http://www.canadacomputers.com/product_info.php?cPath=31_426&item_id=062803

To verify your Billing Number / GO Secure MOH ID please do the following:

1. Log into your GO Secure Account at https://www.edt.health.gov.on.ca
2. Select MC EDT Service
3. Click on Upload
4. You will see your MOH ID in the dropdown. The number should be 5 or 6 digits long
5. Please make sure that this number is the same as the Billing Number/MOH ID in your profile page