Frequently Asked Questions (FAQ)

We understand that each clinic has different patient volume and variations of self-pay and OHIP billing patients. The best way to determine your subscription plan is to base it on the maximum number of health card validations you will encounter in your busiest month.

Absolutely not. We offer you a pay-as-you-go service. Every month your subscription will auto-renew and will be charged to your account but you are free to cancel your subscription at any time.

Yes, your subscription will be automatically renewed. You will be charged by PayPal under the name *VALIDATEHC.

You are able to upgrade or downgrade your plan at any time. When you change your plan you will forfeit any unused validations that are in your current month’s plan. We recommend making changes to your plan one day prior to your next renewal date. Unfortunately there are no exceptions as this is the restriction stipulated by PayPal’s terms of service.

You will receive a message indicating that you have reached your limit. If this occurs, please consider upgrading your plan to continue VHC’s service. If you choose to leave your plan as is, you will resume access to VHC’s service at your next renewal date.

No. Our subscription plans are designed to accommodate extra validations in case of higher OHIP patient volume for a particular month. If you discover that you are running out of validations by the end of the month, please consider upgrading your plan. On your next renewal date your validation counter will be reset to zero.