How come the error code indicates that my Billing Number/MOH ID is incorrect?

Posted by mxn211 at Mar

To verify your Billing Number / GO Secure MOH ID please do the following: Log into your GO Secure Account at https://www.edt.health.gov.on.ca Select MC EDT Service Click on Upload You will see your MOH ID in the dropdown. The number should be 5 or 6 digits long Please make sure that this number is the […]

Do you provide technical support?

Posted by mxn211 at Mar

If you require assistance, the best way to reach us is to send an email to support@validatehealthcard.com. We will do our best to respond within 24 hours of your request.

What happens if the system is down?

Posted by mxn211 at Mar

If the Ministry’s database is unresponsive our system will not be able to access the information. Please also check to see if your GO Secure ID and Password are up to date as this can also be the reason why you are unable to validate the health card. Please use IVR as a back up […]

Can I use a card/swipe reader with your service?

Posted by mxn211 at Mar

Yes! Any USB HID Swipe Reader that supports three tracks will work with our service. When purchasing your card reader please ensure that the following specifications include: USB Human Interface Device (HID) with Tracks 1, 2, and 3 When you are on the Validate Health Card page all you need to do is swipe the […]